Shipping

We aim to deliver your Offday Matcha swiftly and securely, wherever you are.

• Processing Time: All orders are prepared within 1–3 business days. During times of high volume, orders may take up to 4-5 business days to ship.
  
  
• Free Shipping: Standard Shipping is free for all orders over $80!
  
  
• Shipping to the US & UK: 10-14 business days via standard shipping.
  
  
• International Shipping: Yes, we ship worldwide! A flat $6.99 shipping fee applies to all orders, and we cover all duties and taxes—so you can shop worry-free.
  
  
• Tracking: You will receive a tracking link once your order has been shipped.
  

Delivery times may vary during peak seasons or due to customs processing.

Returns & Refunds

We want you to love every cup of Offday Matcha.

• Eligibility: Unopened and unused products may be returned within 14 days of delivery.

• How to Return: Contact us with your order number and reason for return.

• Refunds: Once your return is received and approved, your refund will be processed back to your original payment method.

• Exchanges: If your product arrives damaged or defective, we will send a replacement at no additional cost.

Due to food safety standards, opened matcha products cannot be returned.