Shipping & Delivery
FREE SHIPPING?
Standard Shipping is free for all orders over $80!
WHEN WILL I GET MY ORDER?
US & Canada: 7–14 business days
UK & Europe: 10-15 business days (it can take up to 2 weeks to turn up around busy periods) Royal Mail strikes & delays can impact your order.
Rest of the world: 10–14 business days (depending on your location) Shipping times may vary during holidays or busy seasons.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! A flat $6.99 shipping fee applies to all orders, and we cover all duties and taxes—so you can shop worry-free.
WHERE CAN I BUY OFFDAY IN PERSON?
At this time, we do not have any physical locations where you can buy offday — but please subscribe to our email and SMS list to get further updates on brand launches and news.
Orders and Returns
HOW CAN I CHECK MY ORDER?
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
WHAT IS YOUR RETURN POLICY?
Unopened and unused matcha products may be returned within 14 days of receiving your order.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
If your product arrives damaged or defective, please contact us immediately, and we will arrange a replacement at no cost.
CAN I RETURN OPENED MATCHA?
Due to food safety standards, we cannot accept returns of opened matcha packs or tin.
Product & Storage
HOW SHOULD I STORE MY MATCHA?
Keep your matcha in a cool, dry place away from direct sunlight. For best results, store it in an airtight container and refrigerate after opening.
IS YOUR MATCHA ORGANIC?
Our matcha is sourced from the tea fields of Zhejiang, China, where each batch is carefully cultivated and tested for quality. Learn more here.
HOW LONG DOES MATCHA LAST?
Unopened matcha can last up to 12 months. Once opened, consume within 1–2 months for optimal freshness.
